contact Puca about your instrument requirements

We will always do our best to get back to you within 48hrs subject to national holidays and weekends

***Customers outside the EU should CONTACT US for postage charges before making an order***

we use paypal for secure online shopping

PayPal refund changes....

PayPal has changed its refund policy without consultation and to the irritation of many users. PayPal will no longer refund their fee regardless of the transaction. If we (Puca Ltd) make an error, we will refund you in full. If you the consumer makes an error in selection or simply want to change your mind we can no longer refund the full transaction amount. We can refund the original transaction but less the paypal fee. If you would prefer to pay by bank transfer or cheque please contact us.

Privacy Statement

We respect your on-line privacy and we are committed to protecting it. We retain only email and the purchaser information you provide to us when you buy from us but we do not retain any credit card or payment information. Any contact information will only be used if we need to contact you to discuss your order or to advise customers of product information or special offers. We will not share, sell or otherwise disclose your personal details. By using this site, you consent to the collection and use of this information by Puca Ltd. For the purposes listed above.

Payment Method

PayPal provides secure online payment services. With PayPal, you can pay for your purchase with a credit or debit card, bank account or if you are registered PayPal user with your PayPal balance. All transactions are carried out in UK pounds sterling only. If you are shopping from outside the UK, we can only accept the payment through PayPal and your payment will be converted automatically by your credit card company into your local currency. All prices are inclusive of UK Vat. International customers should contact us first for a non UK vat (net) invoice as refunds cannot be given after the purchase has been processed.

Changes and Amendments

We reserve the right to change or amend the prices and specifications of all products offered for sale or to withdraw them from our website.

Puca, inspired design solutions

The company has a simple mission, to identify and supply effective solutions for the motorcycle enthusiast to enable them to finish their special project. Puca is made up of machine enthusiasts who are looking with the same descerning eye as any dedicated owner who still loves and uses their machine. what is it short for?

Puca isn't an abbreviation, the Puca or Irish goblin, pronounced pooka, phouka, phooca, is a creature of Irish folklore and also celtic and Welsh mythology, one of the fairy folk, revered and respected by those who give credence to their existence. The Puca has counterparts in Welsh named the pwca or pwwka, very apt as we are Irish boys based in Wales! considered a playful and mischievous spirit the Puca, according to legend, is a deft shape-shifter, capable of assuming a variety of beguiling and interesting forms, again very apt as you will see suspension and styling solutions for your project revealed on this site...keep checking in!

Buying from us

Puca provides product information we believe to be accurate and informative but we are mere men so this information should not be taken as gospel. If after reading through the product information and relevant instruction sheets you can't find the information you need to be able to buy with confidence then please email us with your query, we are here to help. Your order will be dispatched within 48hrs of cleared payment subject to stock availability, we will always contact you in the event of stocking delays or deleted items, Out of stock items or any delay to delivery will be notified within 48hrs and an offer to cancel offered. We ship by secure courier or Royal Mail special delivery, shipped goods are therefore covered to their full value.


We have a 14 day "no quibble" policy in the event that you are unhappy or not be completely satisfied with your purchase. If you need to return an item to us YOU MUST first contact us preferably by email to obtain a returns number, items returned to us without a returns notification may be sent back to you at your cost. Once we have sent you a returns notification please return the item to us undamaged in the original packing and we will refund the full original transaction amount, less any shipping charges (terms & conditions apply) Customers returning unwanted goods must contact us and return the goods within 14 days of receiving the goods from us. We reserve the right to inspect the goods before such refund, and to partially refund or refuse refund if the goods have been damaged. We send by insured carrier so goods damaged in transit will be replaced and sent to you free of p&p charge. If you intend to return goods to us as "damaged" we must be notified within 48 hours from the time you received the goods. If we cannot provide a replacement, a full refund will be given. Our goods are guaranteed against manufacturing faults but not misuse. Items that have been altered in any way, damaged by misuse or show signs of wear, cannot be accepted for return. Improperly packed and incomplete returns will be returned to the sender. The refund, exchange or replacement can only be given once we receive the goods back from you. We recommend that you send your returns insured using Recorded or Special Delivery Service. Our guarantee is in addition to your Statutory Consumer Rights.

Returns from outside the EU

Please ensure your goods are correctly labelled for customs compliance for return to the UK as we cannot accept customs charges for incorrectly labelled goods.

contact Puca about your project or business requirements

***We ship in the UK by insured courier,
EU customers please ADD the postage supplement here

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